Browse helpful information about gameplay, account features, and how to make the most of your experience on our platform.
Getting started is quick and easy:
Note: You must be at least 18 years old to register and play.
Yes! Our platform is 100% free to join and enjoy. You receive virtual tokens to start playing right away — no payment required.
Optional token packages can be purchased to enhance your experience but are never required.
Enjoy our platform on almost any modern device with no downloads needed:
Simply open your browser, visit our site, and start playing anytime, anywhere.
If you forget your password, follow these steps:
If you don’t receive the email, check your spam folder or contact support for help.
Username: You may change your display name once every 30 days via Account Settings.
Email: Update your email in Account Settings; verification is required to finalize the change.
Need assistance? Our support team is happy to help.
To close your account, follow these steps:
Warning: This action is irreversible and will delete all tokens, progress, and achievements permanently.
We offer a variety of reel-based and adventure-style games designed for entertainment:
We regularly add new games based on player interest.
Yes. All games use certified Random Number Generators (RNGs) to ensure fair, unpredictable outcomes:
Remember: These games are for entertainment only and do not offer real money rewards.
Absolutely! Enjoy social features such as:
Earn tokens by daily logins, achievements, tournaments, and special events. Optional token packages can also be purchased to enhance play.
No. Tokens have no cash value and are for entertainment only within our platform.
Your token balance remains intact during breaks. However, very long periods of inactivity may lead to account review or deactivation.
All token purchases are final and non-refundable. Please review carefully before buying.
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Check your payment details and try again. If issues persist, contact support with your payment info and error details.
Ensure your mobile browser is updated, with cookies and JavaScript enabled. Try clearing cache or restarting your device. Contact support if issues continue, including your device and browser details.
If you can’t find what you need, our support team is here to assist!
Instant support from our team
Available 24/7
info@thepools.org
Response within 24 hours