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Your Questions Answered Instantly

Browse helpful information about gameplay, account features, and how to make the most of your experience on our platform.

Play for Fun Only – No Real Money Involved

Getting Started

How Do I Create an Account?

Getting started is quick and easy:

  1. Click “Start Now” on the homepage
  2. Enter your email and create a secure password
  3. Verify your email via the confirmation link
  4. Complete your profile with a few simple details
  5. Begin your adventure with your welcome token package

Note: You must be at least 18 years old to register and play.

Is It Really Free to Play?

Yes! Our platform is 100% free to join and enjoy. You receive virtual tokens to start playing right away — no payment required.

  • Daily token bonuses every 24 hours
  • Hourly token drops
  • Rewards for reaching milestones
  • Tournaments with leaderboard challenges
  • Extra tokens for social sharing and inviting friends

Optional token packages can be purchased to enhance your experience but are never required.

What Devices Can I Use to Play?

Enjoy our platform on almost any modern device with no downloads needed:

  • Desktop & Laptop: Compatible with Windows, macOS, and Linux via major browsers
  • Mobile & Tablet: Fully supported on iOS and Android devices
  • Supported Browsers: Chrome, Firefox, Safari, Edge

Simply open your browser, visit our site, and start playing anytime, anywhere.

Account Management

How do I reset my password?

If you forget your password, follow these steps:

  1. Go to the login page and select “Forgot Password”
  2. Enter your registered email address
  3. Check your email for the password reset link
  4. Click the link and create a new password
  5. Log in with your updated password

If you don’t receive the email, check your spam folder or contact support for help.

How can I update my username or email?

Username: You may change your display name once every 30 days via Account Settings.

Email: Update your email in Account Settings; verification is required to finalize the change.

Need assistance? Our support team is happy to help.

How do I permanently delete my account?

To close your account, follow these steps:

  1. Go to Account Settings > Privacy & Security
  2. Scroll to the bottom and select “Delete Account”
  3. Confirm your identity by entering your password
  4. (Optional) Provide a reason for leaving
  5. Click “Permanently Delete Account”

Warning: This action is irreversible and will delete all tokens, progress, and achievements permanently.

Games & Gameplay

What types of games are available?

We offer a variety of reel-based and adventure-style games designed for entertainment:

  • Reel-based Games – Explore themed reel adventures inspired by nature and exploration
  • Table Games – Enjoy skill-based play with unique twists on classic card and board games
  • Specialty Games – Try bingo, keno, and scratch card styles adapted for fun
  • Tournaments – Compete in events and climb the leaderboards
  • Social Play – Team up with friends and share your progress

We regularly add new games based on player interest.

Are the games fair and random?

Yes. All games use certified Random Number Generators (RNGs) to ensure fair, unpredictable outcomes:

  • No scripts or patterns influence results
  • Independent audits verify fairness regularly
  • Clear rules and odds are always provided
  • Results cannot be manipulated under any circumstances

Remember: These games are for entertainment only and do not offer real money rewards.

Can I play with friends?

Absolutely! Enjoy social features such as:

  • Friend lists and progress tracking
  • Leaderboards to compete with others
  • Tournaments and team challenges
  • Token gifting
  • Real-time chat during gameplay

Virtual Currency

How do I get more tokens?

Earn tokens by daily logins, achievements, tournaments, and special events. Optional token packages can also be purchased to enhance play.

Can I exchange tokens for real money?

No. Tokens have no cash value and are for entertainment only within our platform.

What happens to my tokens if I’m inactive?

Your token balance remains intact during breaks. However, very long periods of inactivity may lead to account review or deactivation.

Are token purchases refundable?

All token purchases are final and non-refundable. Please review carefully before buying.

Technical Support

Games are loading slowly. What can I do?

Slow loading may be due to internet connection or device issues. Try refreshing the page, closing other tabs, or switching to a stronger connection.

Having trouble with token purchases?

Check your payment details and try again. If issues persist, contact support with your payment info and error details.

Mobile Device Issues

The website isn’t working on my mobile device. Help!

Ensure your mobile browser is updated, with cookies and JavaScript enabled. Try clearing cache or restarting your device. Contact support if issues continue, including your device and browser details.

Still Need Help?

If you can’t find what you need, our support team is here to assist!

Live Chat

Instant support from our team
Available 24/7

Email Support

info@thepools.org
Response within 24 hours

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GameCoreHubs

Set off on thrilling social game journeys through stunning virtual worlds. Enjoy captivating, risk-free gameplay designed purely for fun—no real-money gambling involved.

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